At CNCRUSH, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, https://cncrush.com/ (“the Website”), or when you interact with us in any way. By using our Website or engaging with our services, you consent to the practices described in this policy.
1. Information We Collect
We collect several types of information from and about users of our Website, including:
Personal Identification Information (PII): This may include your name, email address, phone number, company name, and any other personal details you provide when you:
- Request a quote
- Contact us via email or form submissions
- Subscribe to newsletters or marketing communications
- Interact with us on social media or through our customer service channels
Non-Personal Information: We may also collect non-personal data that does not reveal your specific identity, such as browser type, device information, geographic location, and how you use our Website (e.g., pages viewed, time spent on the site).
Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our Website and collect data on your browsing behavior. For more information on how we use cookies, please refer to our Cookies Policy.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our CNC machining services
- Respond to your inquiries, requests, or provide quotes
- Personalize your experience on our Website
- Communicate with you about updates, promotions, or other relevant information
- Analyze and improve the performance of our Website
- Comply with legal obligations and protect our rights
Your information helps us better understand your needs and improve our services. We only collect the information necessary for these purposes, and we respect your privacy by ensuring your data is handled securely.
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contractual Obligation: When you request our services (e.g., requesting a quote or making a purchase), we process your personal data to fulfill our contract with you.
- Legitimate Interests: We may process your personal data for legitimate business purposes, such as improving our services, marketing communications, or enhancing your experience.
- Consent: Where required by law, we will obtain your consent before collecting or processing your data, such as for sending marketing emails.
- Compliance with Legal Obligations: We may also process your personal data to comply with applicable laws and regulations.
4. Sharing and Disclosure of Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your data with trusted third-party vendors who provide services on our behalf, such as website hosting, data analysis, email delivery, or payment processing. These third parties are bound by confidentiality agreements and only use your data for the specific services we request.
Legal Compliance: We may disclose your information if required by law, such as in response to a court order or government request, or to protect our legal rights, prevent fraud, or ensure the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.
5. Data Security
We take the security of your personal information seriously and employ a variety of measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure server hosting and firewalls
- Encryption of sensitive data during transmission (e.g., SSL)
- Restricted access to personal data to authorized personnel only
However, no method of transmission or storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Data Rights
You have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal data under certain conditions.
- Restriction of Processing: You can request that we restrict the processing of your data in specific circumstances.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection: You may object to the processing of your data for marketing purposes at any time.
To exercise any of these rights, please contact us at info@cncrush.com. We will respond to your request within the time frame required by applicable law.
7. International Data Transfers
As a China-based company, your personal data may be transferred to and processed in countries outside of your country of residence. If you are located in the European Economic Area (EEA), this may include transfers to countries that do not have the same data protection laws as your country. However, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your data, we will securely delete or anonymize it.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@cncrush.com